Terms & Conditions

Effective Date: September 19, 2024

Welcome to Mascotas Global Pets, a global platform designed for pet owners, pet-related businesses, and services. By accessing or using our website https://mascotas.website and related services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please review these Terms carefully as they govern your access to and use of our platform.

If you do not agree with any of these Terms, please refrain from using our platform.

1. Acceptance of Terms

By registering, accessing, or using Mascotas Global Pets, you agree to be bound by these Terms. These Terms apply to all users of the site, including visitors, businesses, service providers, and customers.

You confirm that you are at least 18 years of age or that you have obtained parental or guardian consent to use this platform. If you represent a company or organization, you confirm that you are authorized to bind the entity to these Terms.

2. Description of Services

Mascotas Global Pets is a platform that connects users with a range of pet-related services, including:

  • Pet Adoption: Listings for pets available for adoption.
  • Pets for Sale: Listings for pets available for sale by breeders or individuals.
  • Lost & Found Pets: A section for reporting lost pets or pets found by others.
  • Pet Grooming, Training, and Veterinary Services: Listings for businesses providing pet grooming, veterinary care, and training services.
  • Shelters, Kennels, and Foundations: Listings for pet shelters, kennels, and animal welfare organizations.
  • Pet Supplies & Shops: Businesses offering pet food, accessories, and other supplies.

Mascotas Global Pets acts as an intermediary to connect users with services but is not responsible for the actual transactions, services, or outcomes of engagements initiated through the platform.

3. Registration and Accounts

3.1 Account Creation

To access certain features, such as adding listings or interacting with other users, you will be required to create an account. During registration, you must provide accurate, current, and complete information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized access to your account. Mascotas Global Pets is not liable for any loss or damage arising from your failure to secure your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate any part of these Terms, if you provide inaccurate information, or for any other reason at our discretion.

4. User Responsibilities

By using the Mascotas Global Pets platform, you agree to the following:

  • Compliance with Laws: You must comply with all applicable local, national, and international laws when using the platform.
  • Prohibited Activities: You agree not to engage in activities such as, but not limited to:
    • Posting false, misleading, or fraudulent information.
    • Using the platform to promote illegal activities or harm others.
    • Using automated means, such as bots, to access the platform.
    • Engaging in harassment, spamming, or sending unsolicited messages.
    • Distributing viruses, malware, or harmful code.

5. Business and Service Listings

Mascotas Global Pets allows businesses and service providers to create listings for their services, including pet adoption, grooming, training, veterinary services, pet supplies, and more.

5.1 Listing Content

You are responsible for the content of the listings you create. You warrant that all information in your listings is accurate, truthful, and complies with relevant laws and regulations. This includes:

  • Correct pricing for services or products.
  • Accurate descriptions of services, products, or pets available for sale/adoption.
  • Proper licensing and permits for selling pets or providing professional services.

5.2 Prohibited Listings

The following are prohibited:

  • Selling animals in violation of animal welfare laws.
  • Selling counterfeit or illegal products.
  • Listings that promote violence, cruelty, or neglect towards animals.
  • Posting duplicate or spam listings.

We reserve the right to remove any listing that violates these Terms or for any reason at our discretion.

5.3 Fees for Business Listings

Businesses and service providers may choose from various paid plans to promote their listings. The platform offers a 30-day free trial, after which users must select a paid membership to continue using premium features. Fees for paid plans are non-refundable, except in cases where the platform fails to provide the advertised services.

5.4 Payment Terms

All payments for services or listings on Mascotas Global Pets must be processed through the approved payment gateways. By purchasing a plan or service, you agree to provide accurate payment information and authorize us to charge the applicable fees.

6. Responsibilities of Pet Sellers and Adopters

When using the platform to adopt or purchase a pet, both the seller/adopter and buyer must comply with local laws regarding the welfare and transfer of animals.

  • For Pet Sellers: You are responsible for ensuring that any animals listed for sale are healthy, legal to sell, and raised in compliance with applicable animal welfare laws. You must provide accurate descriptions, including the pet’s breed, health, vaccination status, and any certifications required by law.

  • For Pet Adopters: You must ensure you meet the legal requirements for adopting or purchasing a pet, including verifying the seller’s credentials and asking for any necessary paperwork (e.g., vaccination records, breed certificates).

Mascotas Global Pets is not responsible for the actions of either party in the transaction.

7. Pets Lost & Found Section

Mascotas Global Pets provides a space for users to report lost or found pets. This section is designed to help reunite lost pets with their owners. However, we do not guarantee any results from these listings.

  • Posting a Lost Pet: Include clear, accurate information such as the pet’s name, breed, physical description, last known location, and contact information.
  • Posting a Found Pet: You must provide accurate details and make reasonable efforts to contact the pet’s owner before posting.

Mascotas Global Pets does not mediate disputes over lost or found pets.

8. Pet Services, Grooming, Veterinary Care, and Pet Shops

8.1 Listings for Services

Mascotas Global Pets allows users to search for and book services like pet grooming, training, and veterinary care. Listings must comply with all applicable regulations for professional services.

  • Veterinary Services: Listings must include clear details on the services offered, such as hours of operation, emergency care options, and the qualifications of the veterinary staff.
  • Pet Shops and Supplies: All listings for pet supplies or food must comply with product safety standards and provide accurate product descriptions.

8.2 Service Reviews

Users may leave reviews for businesses or services listed on the platform. Businesses are prohibited from posting fake reviews or incentivizing customers to leave positive reviews. Mascotas Global Pets reserves the right to remove or moderate reviews that violate our policies.

9. Data Protection and Privacy

Mascotas Global Pets is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and store your data. By using the platform, you consent to the collection and use of your data in accordance with our Privacy Policy.

We comply with international data protection laws, including the GDPR (General Data Protection Regulation) for European users. Users have the right to access, rectify, or delete their personal information at any time by contacting us at info@mascotas.website.

10. Intellectual Property

10.1 Ownership of Content

All content, design, logos, and intellectual property on Mascotas Global Pets are the exclusive property of Mascotas Global Pets or its licensors. You may not copy, distribute, modify, or reproduce any content from the platform without our express written consent.

10.2 User-Generated Content

By posting content (e.g., listings, reviews, photos) on Mascotas Global Pets, you grant us a worldwide, royalty-free, non-exclusive license to use, distribute, and display this content in connection with the platform’s operation. You represent that you own or have the rights to use and distribute such content.

11. Limitation of Liability

Mascotas Global Pets provides a marketplace for pet-related services but does not guarantee the accuracy, quality, or safety of any products or services listed on the platform. We are not responsible for the actions of users, businesses, or third-party providers.

In no event will Mascotas Global Pets, its affiliates, directors, employees, or agents be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the platform or your inability to access the platform, including but not limited to:

  • Loss of profits or revenue.
  • Loss of data or business opportunities.
  • Personal injury or property damage arising from interactions on the platform.

12. Disclaimer of Warranties

The Mascotas Global Pets platform is provided “as is” and “as available.” We make no warranties, express or implied, regarding the functionality, availability, or accuracy of the platform.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Indemnification

You agree to indemnify, defend, and hold harmless Mascotas Global Pets, its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including legal fees, arising from your use of the platform or your violation of these Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Insert Your Country]. Any disputes arising from or relating to these Terms or your use of the platform shall be resolved through binding arbitration in [Insert City], unless otherwise agreed upon by both parties.

15. Modifications to Terms

Mascotas Global Pets reserves the right to update or modify these Terms at any time. We will notify you of any changes by updating the “Effective Date” at the top of this page. Your continued use of the platform after such changes signifies your acceptance of the updated Terms.

16. Termination

We may terminate or suspend your access to the platform at any time, without notice, for any reason, including if we believe you have violated these Terms. Upon termination, you must immediately cease using the platform and remove any content downloaded or obtained through the platform.

17. Contact Information

For any questions, concerns, or feedback regarding these Terms, you can contact us at:


By using Mascotas Global Pets, you agree to be bound by these Terms and Conditions. We appreciate your cooperation in helping us maintain a safe and enjoyable community for all users. Thank you for choosing Mascotas Global Pets!

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